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Help Desk Practitioner's Handbook
(Paperback - Dec. 16, 1998)
by Barbara Czegel
List Price: $60.00
Available from Amazon
$37.80
on 3-14-2010
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
(Paperback - June 3, 2004)
by Fred Beisse
Available from Amazon
$80.95
on 3-14-2010
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How to Manage the IT Help Desk, Second Edition (Computer Weekly Professional)
(Paperback - May 6, 2002)
by Noel Bruton
List Price: $77.95
Available from Amazon
$52.98
on 3-14-2010
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Running an Effective Help Desk, 2nd Edition
(Paperback - Mar. 13, 1998)
by Barbara Czegel
List Price: $60.00
Available from Amazon
$37.80
on 3-14-2010
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Building and Managing a World Class IT Help Desk
(Paperback - Apr. 26, 2001)
by Bob Wooten and G. Robert Wooten
List Price: $43.95
Available from Amazon
$39.55
on 3-14-2010
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The Help Desk Audit: Blueprint for Success
(Spiral-bound - Apr. 1, 2003)
by Julie L. Mohr
Available from Amazon
$49.99
on 3-14-2010
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A Guide to Customer Service Skills for the Help Desk Professional
(Paperback - Nov. 16, 1999)
by Donna Knapp
Available from Amazon
$0.02
on 3-14-2010
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Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to...
(Paperback - Aug. 17, 2008)
by Gerard Blokdijk and Ivanka Menken
List Price: $49.95
Available from Amazon
$44.95
on 3-14-2010
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Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and...
(Paperback - July 9, 2009)
by Ivanka Menken and Gerard Blokdijk
Available from Amazon
$49.95
on 3-14-2010
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ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and...
(Paperback - July 2004)
by Brad Cleveland
Available from Amazon
$5.95
on 3-14-2010
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer...
(Paperback - Apr. 1, 2003)
by Brad Cleveland
List Price: $24.95
Available from Amazon
$18.96
on 3-14-2010
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Using Service Goals and Metrics to Improve Help Desk Performance
(Paperback - Jan. 1, 1997)
by Mark W. Ellis
Available from Amazon
$9.95
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Congressional Quarterly's Desk Reference on the Economy: Over 600 Answers to Questions That Will Help You...
(Paperback - July 2000)
by Richard J. Carroll
Available from Amazon
$29.95
on 3-14-2010
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A Guide to Computer User Support for Help Desk and Support Specialists, Second Edition
(Paperback - Mar. 16, 2001)
by Fred Beisse
Available from Amazon
$0.01
on 3-14-2010
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The Complete Help Desk Guide
(Paperback - Nov. 1, 1996)
by Mary Lenz
Available from Amazon
$3.89
on 3-14-2010
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